Concierge Service Usage Policy

Lux & Motion

1. Introduction

The Lux & Motion Concierge service is designed as a personalized, confidential, and emotionally intelligent experience, created to accompany our clients through the process of discovering, selecting, and acquiring pieces that reflect their essence.

By using this service, you agree to the terms and conditions outlined in this policy, which have been crafted to ensure a respectful, secure interaction aligned with the values of our brand.


2. Scope of Service

The Concierge is available to assist you with:

  • Editorial guidance on products, sizing, and styling.

  • Personalized recommendations based on your preferences.

  • Emotional support throughout the shopping experience, offered with intimacy and respect.

  • Access to discreet payment options outside the traditional system.

Service limitations:

The Concierge is not authorized to provide medical, legal, financial, or any other professional advice beyond the scope of the brand. No diagnoses, clinical assessments, or therapeutic interpretations will be offered.

3. Privacy and Data Protection

Lux & Motion is committed to protecting the privacy of its clients. When interacting with the Concierge, you may voluntarily share information such as:

  • Name or pseudonym.

  • Email address.

  • WhatsApp number.

  • Personal or emotional preferences related to your purchase.

All information provided will be treated with strict confidentiality and will not be shared, sold, or disclosed to third parties under any circumstances, except in the case of a legally substantiated request.

4. Discreet Payment Options

We understand that some purchases require an additional level of privacy. Therefore, we offer alternative payment methods, managed exclusively through the Concierge:

  • Private payment links configured to your email, with the option to use a pseudonym.

  • Cryptocurrency payments via secure, verified platforms.

  • Manual purchase processes that do not require account creation or use of the shopping cart.

These options are available upon request and will be handled with the utmost discretion and care. All methods are legal, secure, and documented internally.

5. Availability and Response Times

The Concierge service is available continuously, subject to operational availability. Response times may vary depending on demand, but we are committed to addressing each request with promptness, sensitivity, and personalized attention.

6. Respectful Use of the Service

The Concierge is a space of trust and care. All interactions are expected to be conducted with respect, courtesy, and mutual consideration.

Lux & Motion reserves the right to suspend or limit access to the service in cases of abusive use, offensive language, harassment, or any behavior that contradicts the spirit of this policy.

7. Contact and Inquiries

For any questions, concerns, or requests related to the Concierge service, you may contact our team directly via the official WhatsApp channel or by email at: lux.motionstore@gmail.com

We will be delighted to assist you with the dedication and care you deserve.

8. Policy Updates

Lux & Motion may modify this policy at any time to improve the service experience or adapt to new legal requirements. Updates will be published in this section, and continued use of the service implies acceptance of the revised terms.